Privacy Policy

1. Introduction

Welcome to Zeno (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and application (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address)
• Profile information you provide (username, profile picture)
• Communication preferences and settings
• Account credentials (encrypted password and authentication details)
• Payment information (processed through secure third-party payment processors)

2.2 Usage Information

• App usage analytics and performance data
• Device information (device type, operating system, unique device identifiers)
• Log files, error reports, and crash analytics
• Network information (IP address, browser type, internet service provider)
• Feature usage patterns and user behavior analytics

2.3 Information Collected Through Cookies and Similar Technologies

We and our third-party service providers may use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services. This helps us provide you with a good experience, improve our Services, and personalize content.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may be inaccessible or not function properly.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Services
• To process and complete transactions, and send related information including confirmations and receipts
• To notify you about app updates and changes to our Services
• To improve our app functionality, user experience, and content relevance
• To provide personalized service, including recommendations and custom content
• To analyze usage patterns and optimize performance metrics
• To provide customer support and respond to inquiries
• To send you marketing communications (with your consent where required by law)
• To detect, investigate, and prevent fraudulent transactions and unauthorized access
• To comply with legal obligations and enforce our terms of service

3.1 Legal Basis for Processing (EU/EEA Users)

If you are located in the European Economic Area (EEA), we collect and process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: To fulfill our contractual obligations to you
• Legitimate Interests: For our legitimate interests, such as to improve our Services or for administrative purposes
• Consent: With your consent, which you may withdraw at any time
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• With your explicit consent obtained prior to sharing
• With service providers and business partners who assist in our operations, such as cloud hosting providers, analytics services, customer support platforms, and payment processors, subject to appropriate data processing agreements
• For legal compliance, to comply with applicable laws, regulations, legal processes, or governmental requests
• To protect our rights and interests, including to enforce our Terms of Service, protect against fraudulent or illegal activity, and defend against legal claims
• In connection with corporate transactions, such as a merger, acquisition, sale of assets, or bankruptcy, where personal information may be transferred as a business asset
• In aggregated or de-identified form that cannot reasonably be used to identify you

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security audits and vulnerability testing
• Secure authentication protocols and access controls
• Continuous monitoring for suspicious activities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need personal information, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information in certain circumstances
• Data Portability: Request transfer of your personal data to you or a third party
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us using the information provided in the “Contact Us” section. We will respond to your request within the timeframe required by applicable law.

7.1 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, correct, opt-out of sale/sharing, and non-discrimination. To exercise your rights, contact us as described in the “Contact Us” section.

8. Children’s Privacy

Our Services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers are located. When we transfer your information to other countries, we implement appropriate safeguards in accordance with applicable law to ensure your data remains protected.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy applies only to our Services. We encourage you to review the privacy policies of any third-party sites or services that you visit or use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Zeno
Email: ineedzeno@gmail.com